Payment

1. Payment method:

   The payment methods we currently provide are Alipay payment, WeChat payment, transfer, and corporate monthly statements

2. Invoice issuance:

   Betong uses value-added tax invoices with a tax rate of 13%. It is issued when the buyer confirms receipt of the goods and an electronic invoice is issued.

Shipping methods

1. Shipping:

   Deliver to the designated address (or collection point).

2. Shipping fee:

   If the order amount (or after event discounts) is less than RMB 500, shipping fee will be charged.

3. Free shipping threshold:

   If the order amount exceeds RMB 500, you will enjoy free shipping for that order.

4. Delivery area:

   We mainly deliver express freight to areas in mainland China.

5. Home delivery:

   After payment is completed, the product will be shipped based on the estimated shipping days (if there are natural disasters, holidays, or force majeure factors, it may be postponed). Quotations and ordered products will be subject to the confirmed shipping days.

6. In the event of natural disasters such as typhoons, earthquakes, or other force majeure factors, the shipping time will be postponed.

Cancellation/Return Method

1. Customized and customized products will not be unsubscribed or returned after production begins.

2. Return rules

   Our company provides the right to terminate the contract and return the goods at any time within seven days of arrival. However, we remind you that when returning the goods, they must be returned to their original condition, that is, they must be returned to the original condition when you received the goods (the returned goods must be brand new and unused and

   ※ The following actions may affect your return rights:
   (1) Without affecting your inspection of the goods, if the packaging of the goods is lost, damaged, seals removed, tags removed, stickers removed or labels removed, or other circumstances that exceed the necessity of inspection or are attributable to you (2) The product has been unpacked, unwrapped, and used. (3) The product or outer box has been damaged, deteriorated or poorly preserved.

3. How do I cancel my order?

   Please call the corresponding service location, and business and professional assistance will handle it for you.

4. How do I apply for a return?

   Please call the corresponding service location, and business and professional assistance will handle it for you.

5. Return Process

   (1) Please call the service base where you call to handle it for you. (2) Please send the products, accessories, instructions, bubble bags, outer boxes, outer boxes, etc. intactly intact and return them to our company. (3) After the returned goods are recovered, the item, quantity and status of the returned goods will be checked. (4) After confirming that the goods are correct, the money will be refunded to you within 7-14 working days, after deducting shipping and remittance fees, according to your original payment method.

6. Can I return it within seven days?

   Our company provides you with a seven-day product confirmation. Within seven days after signing for the product, if you have any concerns about the product, please leave a message to the customer service email, or contact the business at the top right of the homepage, or the phone number of your region, or send an email to inquire.

   ※ Kind reminder: The confirmation period is for your reference, tasting and comparison, not trial use. Unless the product has quality or defects, you are not allowed to request returns, exchanges, refunds or claim rights.

7. Refund

   After receiving the returned goods, it will take 2-4 working days to inspect the returned goods and arrange a refund after the goods are confirmed to be correct.

   ※ Reminder: Unless the product is defective or the wrong product was shipped, the return shipping fee will be borne by the member.

Customer Service Center: You can use the following channels to submit various product and shopping inquiries

1. Log in to [Member Center] → [Q&A Center] to ask questions online

2. Send letters to customer service email: service@tohatsu-cn.com.cn

3. You can also call the regional service offices of Beitong (service hours are 8:30-17:30 from Monday to Friday, lunch break 12:00-13:00, except national holidays):

   Shanghai Beitong (Trading) Co., Ltd.: 021-6959-0023

   Betong (Ningbo Service Office): 0574-2886-2838

   Betong (Nanjing Service Office): 025-8490-0451

   Betong (Tianjin Service Office): 022-8996-5378

4. For account and registration issues, please call the customer service hotline 021-6959-0023 (service hours are 8:30-17:30 from Monday to Friday, lunch break 12:00-13:00, except national holidays)