1. Why does the product not have a price or shipping date?

   When the store material number is generated without "price" or "delivery date", it means that the product is customized or made to order. You can find the button to add the inquiry form on the right, fill in the required quantity, or attach the processing drawing.

2. Which products require inquiry?

   When the following requirements occur, the website will generate an "Add Inquiry Form", at which time the business and its service base will make a quotation:
   (1) When the demand quantity of goods exceeds a certain quantity. (2) When the product requires additional processing. (3) When the product is customized or customized. Once the price is confirmed, you can add it to your shopping cart.

3. Can I still negotiate the price after quoting the business?

   When the goods are customized, processed, or standard products reach the inquiry quantity, the business will quote your inquiry. You can make another inquiry on the original quotation. You are also welcome to contact the business or the service base for inquiries and discussions.

4. Are there 2D/3D images for download for each product?

   This website is committed to providing comprehensive 2D/3D image files. You can find the 2D/3D tab page on the product store page, as well as the buttons [Download 2D Image File] and [Download 3D Image File]. If you find that the file cannot be

5. Do I need to purchase 2D/3D images?

   This website is committed to providing free 2D/3D drawing files, but only for the products on the website. If you have drawing customization needs, you are welcome to contact your business or service base for inquiries and discussions.

6. Is there any product technical information?

   You can find [Technical Data Download] in [Quotation/Ordering System] on the homepage. This website will add content from time to time.

7. Are there e-books available for download?

   You can find [E-book Download] in [Quotation/Ordering System] on the homepage. This website will add content from time to time.

8. How to obtain the printed catalog?

   The Betong enterprise catalog includes [Mechanical Standard Parts] [Automation Standard Parts] [Mold Standard Parts]. If you have a need for a paper catalog, you are welcome to call and inquire about your business or service base ([Customer Service] at the top right of the homepage of this website)

1. How do I view my order data?

   After logging in as a member, you can go to the [Order Record] page to view your purchase records and order details.

2. Can I add products to the shopping cart before quoting the business?

   Business quotation, the product can only be added to the shopping cart after the product has a price.

3. Will I receive an invoice when I purchase goods?

   This website will issue invoices along with the goods, and corporate monthly users will send invoices after the settlement date.

1. What are the payment methods?

   The payment methods we provide are: Alipay payment, WeChat payment, bank transfer, and corporate credit monthly statement.

2. The order has been completed. Can I change it to another payment method?

   Since different payment methods use different checkout systems, there is currently no service for you to directly change your payment method.

3. How do I become a corporate credit monthly account customer?

   When you register, you can select [Enterprise User Registration] and fill in the data number. The business and service base personnel will contact you or visit you. After review, you can become an enterprise credit monthly settlement customer.

4. Corporate credit monthly payment method?

   When you are a corporate monthly account member, you can choose credit monthly payment method on the checkout page.

1. Delivery methods

   Currently, only home delivery is available.

2. Delivery days

   After selecting the product for inquiry in the store, the number of delivery days will be displayed. 1 day means delivery within one day. The number of days will vary according to different products. It will be delivered to the designated home delivery location in 2-4 working days after establishment.

3. Delivery range

   Applicable to the logistics distribution range in mainland China.

4. How do I check the delivery progress?

   The goods will be delivered to your designated address after your payment is completed.

5. Can I cancel, change the delivery time, or change the shipping address after the order is placed?

   If the content of your order is incorrect, it is recommended that you log in and go to [Customer Service] at the top of the homepage, call the business or the service branch to which you belong, cancel the order, change the delivery time, change the shipping address, etc.

6. My online order query shows that the product has been shipped, but I still haven’t received it?

   If you see that the product has been shipped in the [Order Details], the product will be delivered to your designated address within approximately 2-4 working days (excluding holidays).

1. No cancellations or returns will be accepted after production of customized or customized products begins

2. Return rules

   Our company provides the right to terminate the contract and return the goods at any time within seven days of arrival. However, we remind you that when returning the goods, they must be returned to their original condition, that is, they must be returned to the original condition when you received the goods (the returned goods must be brand new and unused and ※ The following actions may affect your return rights:
   (1) Without affecting your inspection of the goods, if the packaging of the goods is lost, damaged, seals removed, tags removed, stickers removed or labels removed, or other circumstances that exceed the necessity of inspection or are attributable to you (2) The product has been unpacked, unwrapped, and used. (3) The product or outer box has been damaged, deteriorated or poorly preserved.

3. How do I cancel my order?

   Please call the corresponding service location, and business and professional assistance will handle it for you.

4. How do I apply for a return?

   Please call the corresponding service location, and business and professional assistance will handle it for you.

5. Return Process

   (1) Please call the service base where you call to handle it for you. (2) Please send the products, accessories, instructions, bubble bags, outer boxes, outer boxes, etc. intactly intact and return them to our company. (3) After the returned goods are recovered, the item, quantity and status of the returned goods will be checked. (4) After confirming that the goods are correct, the money will be refunded to you within 7-14 working days, after deducting shipping and remittance fees, according to your original payment method.

6. Can I return it within seven days?

   Our company provides you with a seven-day product confirmation. Within seven days after signing for the product, if you have any concerns about the product, please leave a message to the customer service email, or contact the business at the top right of the homepage, or the phone number of your region, or send an email to inquire.

   ※ Kind reminder: The confirmation period is for your reference, tasting and comparison, not trial use. Unless the product has quality or defects, you are not allowed to request returns, exchanges, refunds or claim rights.

7. Refund

   After receiving the returned goods, it will take 2-4 working days to inspect the returned goods and arrange a refund after the goods are confirmed to be correct.

   ※ Reminder: Unless the product is defective or the wrong product was shipped, the return shipping fee will be borne by the member.

Member (User) Regulations and Privacy Protection Policy

Dear members (users), thank you very much for entering this website and using the services of this website (hereinafter referred to as the service). This website and the service are both operated by Shanghai Beitong (Trading) Co., Ltd. (hereinafter referred to as the service).

If you do not agree with all or part of these terms, please do not register and please stop using this service immediately.

1. Things that members (users) should pay attention to

(1) If the member (user) is a minor under the age of twenty, the parent (or guardian) of the member (user) should read, understand and agree to all the contents of these terms before registering.

(2) In order to ensure the safety of children and teenagers when using the Internet and avoid infringement of privacy rights, parents (or guardians) should fulfill the following obligations: Children under the age of twelve should be present at all times when using this service.

(3) Privacy Protection Statement: The personal information of members (users) is protected and regulated by the privacy policy of this website.

(4) When registering as a member of this website and using this service, you must provide your own correct and up-to-date information, and do not use forged or altered information for repeated registration, etc., and maintain and promptly update your personal information.

(5) Members (users) promise never to use this service for any illegal purpose or in any illegal way, and promise to abide by relevant Chinese laws and regulations and all international practices in the use of the Internet. ● Publish or transmit any defamatory, insulting, threatening, offensive, indecent, obscene, untrue, contrary to public order or good morals, or other illegal text, pictures or files in any form. ● Infringe or damage the reputation, privacy rights, business secrets, trademark rights, copyright rights, patent rights, other intellectual property rights and other rights of this website or others. ● Breach of confidentiality obligations owed by law or contract. ● Use the service in another person’s name. ● Transmit or distribute computer viruses. ● Engage in commercial activities without prior authorization from this website. ● Publish, transmit, and send spam, chain letters, illegal or unauthorized multi-level marketing messages and advertisements, etc.; or store any information that infringes on the intellectual property rights of others or violates laws. ● Behavior that causes trouble or displeasure to other users of the service or third parties, or violates general Internet etiquette and causes disgust. ● Other behaviors that are inconsistent with the purpose of use of this service or behaviors that this website has legitimate reasons to deem inappropriate.

(6) This website will maintain the normal operation of systems and services in accordance with generally reasonable technologies and methods. ● When carrying out necessary maintenance and construction on the electronic communication equipment of this website. ● When sudden electronic communication equipment failure occurs on this website. ● When the electronic communication service applied for on this website is stopped and the service cannot be provided. ● When this website is unable to provide services due to force majeure such as natural disasters or other reasons that are not attributable to this website.

(7) You agree that all expressions of intention in transactions when using this service will be expressed in electronic documents. If you click the function keys such as agree or confirm on the pages of various services and functions, it will be deemed that you have officially

(8) After completing the registration process for this service, members will obtain a specific password and member account. It is the member's responsibility to maintain the confidentiality and security of the password and account. Members agree to the following:
● If a member's password or account is stolen or any other security issues occur, the member will immediately notify the Company. ● Each time the connection is completed, the member's account usage will be terminated. ● Members' accounts, passwords and membership rights are only for the member's personal use and enjoyment, and may not be lent, transferred or shared with others. ● If the account and password are stolen, used improperly, or in other circumstances where the Company cannot identify whether they were used by the person personally, the Company will not be responsible for the damage unless it is proven that it is caused by something attributable to the Company. ● If the company learns that a member's account password has been used fraudulently by others, it will immediately suspend the use of the account (including the processing of transactions generated by the account). ● On the member login page, after checking "Stay logged in" and successfully logging in, the system will automatically remember the member's account and password. Even if the browser or computer is closed, as long as the member does not actively log out or clear cookies, and uses the same computer ● If you use a public computer, in order to protect the rights and interests of members, please do not check the "Stay logged in" function when logging in, and be sure to click "Log Out" when you leave.

2. Trading Behavior

(1) When members use this service to conduct transactions, they should proceed according to the mechanism provided by the company to confirm the quantity and price of goods.

(2) When members agree to use this service to order products, the company still reserves the right not to accept the order or cancel shipments before the company notifies and confirms the completion of the transaction.

(3) If a member arbitrarily returns or exchanges products after ordering products using this service, cancels the order, or has any behavior that the company deems inappropriate and causes trouble or damage to the company's operations, the company will consider the situation.

(4) When members use this service for transactions, they may exercise their rights in accordance with the provisions of the Consumer Protection Law.

3. Changes in services and terms and conditions

(1) Members (users) agree that this website may adjust, change, modify or terminate this service and these terms at any time, which will take effect after being announced on this website without further individual notification.

(2) The rights and obligations of members (users) and this website due to their participation in the activities and use of this website's services are subject to the latest revised version.

4. Intellectual property rights

(1) All contents, works and materials on this website, including their copyrights, patent rights, trademarks, business secrets, other intellectual property rights, ownership rights or other rights, are owned by this website, unless otherwise agreed to by this website in advance.

(2) Under the principle of respecting the intellectual property rights of others, members agree not to infringe upon the intellectual property rights of others when using the company's services.

(3) If a member is involved in infringement, the company may suspend all or part of the service, or directly cancel the member's account.

(4) If you find that your intellectual property rights have been infringed upon, please report the infringement and contact information to our company, along with a true statement and a statement that you have legal intellectual property rights. If you have any questions, please go to

5. Authorization matters

(1) For personal information logged in or retained by members, members agree that the Company may collect, process, save, transmit and use such information within the scope of obtaining your consent, and provide users with other information or services,

(2)

6. Disclaimer

(1) All functions provided by this service are provided based on the current status of the function at that time. This website is not responsible for its performance, speed, completeness, reliability, security, accuracy, etc.

(2) This website does not guarantee that web pages, servers, domains, etc. will not contain harmful substances such as computer viruses; nor does it guarantee that the transmission and storage of emails, files, or data will be correct.

7. Dispute handling

(1) Contact information for the customer service center of this website: call 021-6959-0023 or send an email to tcna@tohatsu-ec.com.cn

(2) The applicable law of this clause is Chinese law.

(3) Disputes arising from this website, services, and terms shall be resolved by both parties through negotiation in good faith.